Terms & Conditions

Effective Date: 09-10-2025
Last Updated: 09-10-2025

Welcome to Deeply Well. These Terms and Conditions (“Terms”) govern your use of our website, online booking system, and all massage and wellness services provided by Deeply Well. By scheduling an appointment, purchasing a service, or visiting our website, you agree to these Terms.

Please read them carefully.

1. General Information

Deeply Well is a professional massage and wellness practice committed to providing safe, ethical, and high-quality care.
All clients are required to provide accurate information, follow our policies, and respect our therapists and staff.

2. Appointments and Cancellations

Scheduling

Appointments can be made online, by phone, or in person. A valid credit card may be required to reserve your session.

Cancellations

  • We kindly request at least 24 hours’ notice to cancel or reschedule an appointment.
  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to the full session rate.
  • No-shows will be charged the full session amount.

Late Arrivals

If you arrive late, your session may be shortened to respect the next client’s appointment. The full session fee will still apply.

3. Client Health and Safety

To ensure your well-being and that of our staff:

  • Please disclose any medical conditions, injuries, allergies, or recent surgeries before your session.
  • Massage services are not a substitute for medical treatment and are intended for relaxation and wellness.
  • Therapists reserve the right to decline or discontinue a session if they believe it may be unsafe or inappropriate for health reasons.
  • Any inappropriate behavior (verbal or physical) will result in immediate termination of the session without refund and possible ban from future services.

4. Payments and Refunds

Payment is due at the time of service unless otherwise arranged.
We accept [insert payment methods: e.g., credit/debit cards, digital payments, cash, etc.].

Refunds are issued only in exceptional cases at the sole discretion of Deeply Well. Prepaid packages or gift certificates are non-refundable but may be transferable to another person.

5. Gift Certificates and Packages

Gift certificates and prepaid packages:

  • Must be presented at the time of service.
  • Cannot be redeemed for cash.
  • Expire [insert timeframe, e.g., 12 months] from the date of purchase unless otherwise noted.

6. Conduct and Professional Boundaries

All massage sessions are strictly professional and therapeutic.
Any inappropriate language, solicitation, or misconduct will result in immediate termination of the session and possible legal action.

7. Privacy and Confidentiality

Your personal and health information are handled in accordance with our Privacy Policy and will never be shared without your consent, except as required by law.

8. Website Use

By using our website, you agree not to:

  • Copy or reproduce any content without written permission.
  • Use our site for unlawful purposes or to distribute harmful materials.
  • Attempt to gain unauthorized access to our systems or data.

All website content, including text, graphics, and logos, is the property of Deeply Well and protected by copyright laws.

9. Liability Disclaimer

Deeply Well and its staff are not liable for:

  • Any injuries, allergic reactions, or medical conditions that arise during or after a session unless caused by negligence.
  • Loss or damage to personal property while on the premises.
  • Outcomes related to the use or misuse of services, advice, or products.

By receiving services, you acknowledge and accept all risks associated with massage therapy.

10. Changes to Services and Terms

We may modify services, pricing, or these Terms at any time. Updates will be posted on our website with the revised date. Continued use of our services constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. Any disputes will be resolved in the courts located in [Insert City/County].

12. Contact Us

If you have questions about these Terms, please contact us at:

Deeply Well
Email: Maura@deeplywellmassage.com
Phone: (757) 275-3723
Address: 1401 Kristina Way, Suite 203 Chesapeake, VA 23320

Your Wellness, Our Commitment

By booking with Deeply Well, you agree to these Terms and Conditions and affirm your commitment to a respectful, safe, and restorative experience.

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