Privacy Policy

Effective Date: 09-10-2025
Last Updated: 09-10-2025

At Deeply Well, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a service, or interact with our team.

1. Information We Collect

We collect information that helps us provide you with safe, personalized, and high-quality massage and wellness services. This may include:

Personal Information

Name, phone number, and email address
Billing address and payment information
Appointment details and preferences
Emergency contact information

Health Information

To ensure your safety and tailor treatments appropriately, we may collect relevant health information such as:

Medical history, injuries, or areas of discomfort
Allergies or sensitivities
Treatment notes (recorded by your therapist)

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address, browser type, and device information
Pages visited and time spent on our site
Cookies and analytics data (see Section 6)

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Deliver safe and effective massage and wellness services
Communicate with you about bookings, reminders, and promotions
Process payments and maintain financial records
Improve our website, services, and customer experience
Comply with legal, tax, or regulatory requirements

3. How We Share Your Information

We value your trust and never sell your personal information. We may share limited information only with:

Service providers (e.g., payment processors, booking platforms, email providers) who help us operate our business
Legal authorities when required by law or to protect our rights and safety
Health professionals (only with your consent) for coordinated care

All partners and vendors we work with are required to protect your information according to applicable privacy laws.

4. Data Retention

We retain your personal and health information only as long as necessary to provide services, comply with legal obligations, or maintain business records. You may request that we delete your data at any time (see Section 8).

5. Security

We take your privacy seriously and use industry-standard measures to safeguard your personal data, including encryption, secure servers, and limited staff access. However, no online or electronic system is completely secure, so we cannot guarantee absolute protection.

6. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage data. You can adjust your browser settings to refuse cookies, though this may limit some functionality on our site.

We may use third-party analytics tools (like Google Analytics) to understand visitor behavior and improve our services.

7. Your Rights

Depending on your location, you may have the right to:

Access and review your personal data
Request corrections or updates
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

8. How to Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at:

Deeply Well
Email: Maura@deeplywellmassage.com
Phone: (757) 275-3723
Address: 1401 Kristina Way, Suite 203 Chesapeake, VA 23320

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.

Your Privacy, Deeply Respected

At Deeply Well, we believe that wellness begins with trust. Your personal information is treated with the same care, respect, and confidentiality we bring to every massage session.

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